FAQ
Shipping
Do you ship internationally?
Yes. Our jewelry travels globally!
Do you ship with tracking?
Yes. Even though this increases shipping costs, it is the safest way to assure a smooth delivery to your home.
How much are shipping costs?
Greece: €4,40
International Zone 1 (European destinations Albania, Austria, Belgium, North Macedonia, Bulgaria, France, Germany, Denmark, Switzerland, Estonia, Ireland, Spain, Italy, Croatia, Cyprus, Luxembourg, Latvia, Lithuania, Norway, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland): €13,00
International Zone 2 (United States of America, Canada, Malta): €14,00
How will my item(s) be packaged?
Your earrings will arrive in a small, flat cardboard box, ensuring they arrive at your doorstep in one piece.
Returns & Refunds
How many days do I have to return an item?
You must notify us of your return within 14 days of receiving your order.
Are returns free of charge?
No. Returns are at the expense of the buyer.
How do I start a return?
Please contact us at kassianclay@gmail.com. To begin, all items must be in the same condition as when received, unused and unworn. Further instructions will be sent through e-mail.
When can I expect my refund?
After your return is received and accepted, you will receive the refund back into your account within 10 business days.
Material & Care
What is polymer clay?
Polymer clay is a plastic-based type of modelling clay. Unlike natural clay, polymer clay doesn't dry out at room temperature and it also bakes at generally low temperatures compared to earthen clay. When baked, polymer clay stays very flexible - unlike what you might expect from a plastic-based item. It also is a very durable material that doesn't damage or deteriorate easily.
Are the earrings comfortable to wear?
Polymer clay is extremely lightweight. The look of this material is sturdy, but this does not come with added weight.
Do your earrings contain nickel?
No. All metal findings are nickel-free.
How do I care for my earrings?
Even though polymer clay is extremely durable, please handle your earrings with care. Avoid bending or pulling the components and use caution when applying perfumes and/or lotions.
How do I clean my earrings?
You can wipe your jewelry with a moist and clean piece of soft fabric.
Discounts, Gifts & Special Requests
Do you offer promotions / discount codes?
Yes! Keep an eye out on our website and Instagram page for promotions and discount codes.
Do you offer giftcards / gift packaging?
Giftcards are not available at this time. If you are gifting Kassian Clay, please inform us in the comment section when placing your order so we can include gift packaging and a small note.